Support

Get help with Jewelrify

Find help with Jewelrify, identify jewelry from photos, purchases when offered, and app settings.

Getting started

To identify jewelry from photos, begin with front, clasp, stamp, stone, setting, scale, and condition photos. Review the result against metal marks, setting, stone appearance, wear, clasp style, and design period before acting on it.

Install the latest app version.
Check your connection for online features.
Restart the app if a screen does not refresh.

Purchases and subscriptions

If Jewelrify offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.

Use Restore Purchases after reinstalling.
Use your store account for billing changes.
Contact support if access does not refresh.

Contact support

Include your device model, app version, country, and the exact screen where the issue happened.

Screenshots help support reproduce visual issues.
Do not send payment card details.
Mention whether the issue is on iOS or Android.

Contact

Need a human?

Email support@fbappstudio.com with your device, app version, and what you were trying to do.

What is Jewelrify?

Jewelrify is a jewelry identification app for jewelry owners, collectors, and resale researchers.

Where can I download Jewelrify?

Use the official App Store or Google Play link on this website. Availability can vary by country and device.

How do I get support?

Visit the support page or email support@fbappstudio.com.